• What Our Customers Say

  • Great office staff, great techs, always polite and friendly. They answer all questions you have.

    Nancy S. - Pittsford, December 2016

  • Best Tech's in the business. Always satisfied with all you do!

    Marina C - Webster, November 2016

  • Experience was excellent, Just keep doing what you're doing!

    Larry P. - Palmyra, October 2016

  • We were pleased with the responsiveness, knowledge and quality of service. Just a TOP NOTCH team overall !

    Clark L. - williamson, August 2016

  • Always a great experience! Techs are very nice and tell you everything you need to know about your system.

    Helene S. - Pittsford, July 2016

  • Don't change a thing, you guys are perfect!!

    Ronald H.- Pittsford, June 2016

  • Simply stated....always the best!!!

    Marcha M. - Honeoye Falls, April 2016

  • I always know I am in good hands when Crossfield comes to my house!

    Caroline D.-Canandaigua, March 2016

  • I can not see anything you could approve on. Your techs are professional, friendly, very knowledgeable. THANK YOU!

    Ronald K. - Fairport, February 2016

  • Your tech Mark was Fantastic! He found the issue with my system fast, fixed it quickly, and gave me tips on how to keep my system working at its best. Thank you for the fantastic customer service!

    Jan C. - Penfield, February 2016

  • Our 25 year old furnace suddenly stop working late one Tuesday evening, so I called Crossfield. I had used them for an AC installation 3 years ago. A technician showed up within 40 minutes and against their recommendation I made the decision to make a repair. A week later the furnace stopped working again. This time a different part was the culprit. The tech got the furnace running and immediately made an appointment for a sales rep to be at my door at 9 am the next day. By Friday at 5 pm I had a new furnace installed. Everyone from the service techs, to the sales rep to especially the installation person were very courteous, professional and respectful. I can't say enough good things about the response to our situation. No one likes to have this kind of bad news delivered, but the team at Crossfield made the transition very easy for us. I highly recommend them to anyone in need of any HVAC system work. and friends. Thank you Crossfield Heating and Air Conditioning. We are very happy customers.

    Gary M. - Webster, January 2016

  • Both my husband and I are thrilled with our new furnace and central air system. Ken walked us through every step of the way and was always available for any questions if they arose. I would totally recommend Crossfield to anyone. Every person that stepped foot into our home was courteous and knowledgeable. Thank you Ken for making our house warm and comfortable in the winter and cool and pleasant in the summer!!!

    Janna McGlynn, Hilton